Warranty Card Terms and Conditions
All information and advice in relation to product suitability is for general guidance only. We cannot guarantee that any product is suitable for your requirements or that your electrical system has the capacity to safely power the products that you purchase from us. In some cases, changes to your electrical system may be required. This is your responsibility and Nexgen Heating Ltd recommends that you seek the professional opinion of a qualified electrician before placing your order. All products must be installed and operated strictly in accordance with the manufacturer’s guidelines in conjunction with the chosen floor wall or ceiling covering manufacturer. These should take priority over all other information and advice. Failure to do so may compromise your safety and invalidate any manufacturer’s guarantee that comes with the Product.
Nexgen Heating provides a limited 15 year warranty on all Nexgen heat films. A limited warranty on any thermostats, power supplies or cables supplied by Nexgen Heating Ltd.
In the case of a defective heating film supplied by Nexgen Heating Ltd will either repair or replace the defective heating mat.
Faults caused by incorrect installation or fitting procedure, misuse or damage caused by others, will not be covered under this warranty. This warranty does not cover installations completed by unqualified electricians. What is the other warranty period?
Under no circumstances are Nexgen Heating Ltd liable for any consequential damages or losses (materials or monetary) associated with the under-floor, wall or ceiling heating system. To complete and activate the warranty your electrician must fill in all details on the form below during each stage when fitting the heating system. Once completed log onto www.nexgenheating.com and click on warranty. Transfer the information recorded below onto the online warranty and click submit.
Please sign to confirm you have installed this heating system in accordance with all fitting instructions and confirm the statement below:
Power Supply supplied Thermostat is set to regulate floor temperature only. The thermostat floor probe is positioned directly over the black heating mat, not the copper strips. No additional insulation has been fitted over the heating mats and no additional layers or insulated objects have been placed or left over the final floor covering Tog ratings of any carpet or underlay installed is below 0.5 togs for underlay and 1.5 tog for carpet. The mats are not installed in an area prone to wetness or have been exposed to any liquid during installation. The mats have not been laid over a conductive foil surface or have any flat metal objects installed over mats or final floor covering.
Under no circumstances will Nexgen Heating Ltd be liable for labour or other charges related to the installation and use of any Nexgen Heating products. This warranty does not cover labour or removal or reinstallation of the product and is void on any product installed improperly, or in an improper environment, overloaded, misused, abused or altered in any manner. THE WARRANTIES STATED HEREIN ARE EXCLUSIVE OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, STATUTORY EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONE OF WHICH SHALL APPLY TO THE SALE OF THE COMPANY’S PRODUCTS HEREUNDER. THIS WARRANTY ALSO EXCLUDES INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY WARRANTY ON THE PRODUCTS
Limitations of Liability
NEXGEN HEATING LTD SHALL NOT BE LIABLE FOR ANY LOSS, CLAIM, EXPENSE OR DAMAGE CAUSED BY, CONTRIBUTED TO OR ARISING OUT OF THE ACTS OR OMISSIONS OF BUYER OR THIRD PARTIES, WHETHER NEGLIGENT OR OTHERWISE, IN NO EVENT SHALL NEXGEN HEATING LTDS LIABILITY FOR ANY CAUSE OF ACTION WHATSOEVER EXCEED THE COST OF THE PRODUCT GIVING RISE TO THE CLAIM, WHETHER BASED IN CONTRACT, WARRANTY, INDEMNITY OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE. IN NO EVENT SHALL NEXGEN HEATING LTD BE LIABLE OR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER SUCH INDIRECT DAMAGES (INCLUDING, WITH-OUT LIMITATION, LOSS OF REVENUES, PROFITS OR OPPORTUNITIES), WHETHER ARISING OUT OF OR AS A RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE